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PRIVACY POLICY APPLICABILITY YOUR PRIVACY IS IMPORTANT TO US. FULL ACCESS TO THIS WEBSITE/APPLICATION IS CONTINGENT UPON THE PROVISION OF CERTAIN PERSONAL DATA, AS REQUIRED BY WEM. BY CHOOSING TO ACCESS THE FULL RANGE OF SERVICES OR FEATURES OFFERED, YOU ACKNOWLEDGE AND CONSENT TO THE COLLECTION AND PROCESSING OF SUCH DATA IN ACCORDANCE WITH APPLICABLE LAWS AND OUR PRIVACY POLICY. PERSONAL DATA REFERS TO INFORMATION THAT CAN IDENTIFY YOU. THIS PRIVACY POLICY OUTLINES HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL DATA IN RELATION TO THE WEM. WE ARE COMMITTED TO SAFEGUARDING YOUR PRIVACY AND ENSURING THAT YOUR PERSONAL DATA IS HANDLED RESPONSIBLY AND SECURELY, IN COMPLIANCE WITH THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023 GOVT OF INDIA. IT COVERS PERSONAL DATA THAT IS PROCESSED BY WEM. DEFINITIONS UNLESS OTHERWISE PROVIDED IN THIS PRIVACY POLICY, THE TERMS CAPITALIZED IN THE PRIVACY POLICY SHALL HAVE THE MEANING AS PROVIDED HEREUNDER: • “DEVICE” SHALL MEAN COMPUTER, MOBILE OR OTHER DEVICE USED TO ACCESS THE SERVICES. • “DEVICE IDENTIFIER” SHALL MEAN IP ADDRESS OR OTHER UNIQUE IDENTIFIER FOR THE DEVICE. • “MOBILE APPLICATION” SHALL MEAN APPLICATION PROVIDED BY US ON THE DEVICE TO ACCESS THE SERVICES. • “WEM” SHALL MEAN WEM LIMITED, A COMPANY INCORPORATED UNDER THE COMPANIES ACT, 2013, WHICH EXPRESSION SHALL, UNLESS IT BE REPUGNANT TO THE CONTEXT OR MEANING THEREOF, BE DEEMED TO MEAN AND INCLUDE ALL OUR SUCCESSORS, AFFILIATES AND PERMITTED ASSIGNS. • “PROMOTION” SHALL MEAN ANY CONTEST AND OTHER PROMOTIONS OFFERED BY US. • “PROTECTED INFORMATION” SHALL MEAN SUCH CATEGORIES OF INFORMATION THAT COULD REASONABLY BE USED TO IDENTIFY YOU PERSONALLY, INCLUDING YOUR NAME, E-MAIL ADDRESS, AND MOBILE NUMBER. • “TPSP” SHALL MEAN A THIRD-PARTY SERVICE PROVIDER. WHAT DATA WE COLLECT WE COLLECT PERSONAL DATA INFORMATION WHICH INCLUDES: PERSONAL INFORMATION YOU PROVIDE WHEN YOU REGISTER FOR AN ACCOUNT ON WEM, INCLUDING YOUR NAME, ADDRESS, MOBILE NUMBER, AND E-MAIL ADDRESS FINANCIAL DATA SUCH AS YOUR PAYMENT DETAILS AND PURCHASE HISTORY WHEN YOU BUY SERVICE FROM WEM TECHNICAL DATA SUCH AS THE DEVICES YOU USE TO ACCESS OUR WEBSITE, YOUR INTERNET PROTOCOL (IP) ADDRESS, OPERATING SYSTEM, AND BROWSER TYPE USER DATA ABOUT HOW YOU USE THE WEM SERVICE AND WEBSITE SUCH AS DATE & TIME USER ACCESSED OUR WEBSITE, THE PAGES/URLS VISITED, INFORMATION YOU PROVIDE WHEN YOU COMMUNICATE WITH US BY TELEPHONE, EMAIL, QUERY FORMS ON OUR WEBSITE, OR ANY OTHER METHODS YOUR PROFILE PREFERENCES IN CASE YOU UPLOAD AN EMERGENCY CONTACT (NAME AND PHONE NUMBER) ON YOUR ACCOUNT / ON THE MOBILE APPLICATION, WE WILL BE COLLECTING AND STORING SUCH CONTACT INFORMATION TO SHARE YOUR RIDE DETAILS WITH THAT CONTACT AND FOR USE IN AN EMERGENCY SITUATION. IN CASE YOU USE YOUR ACCOUNT TO BOOK A CAB RIDE FOR SOMEONE ELSE FROM YOUR CONTACT LIST USING THE SERVICES, WE WILL BE COLLECTING AND STORING SUCH CONTACT INFORMATION AND SHARE THE RIDE DETAILS WITH THAT SELECTED CONTACT USAGE INFORMATION MAY BE COLLECTED USING A COOKIE. IF YOU DO NOT WANT INFORMATION TO BE COLLECTED THROUGH THE USE OF COOKIES, YOUR BROWSER ALLOWS YOU TO DENY OR ACCEPT THE USE OF COOKIES. COOKIES CAN BE DISABLED OR CONTROLLED BY SETTING A PREFERENCE WITHIN YOUR WEB BROWSER OR ON YOUR DEVICE. IF YOU CHOOSE TO DISABLE COOKIES OR FLASH COOKIES ON YOUR DEVICE, SOME FEATURES OF THE SERVICES MAY NOT FUNCTION PROPERLY OR MAY NOT BE ABLE TO CUSTOMIZE THE DELIVERY OF INFORMATION TO YOU. THE COMPANY CANNOT CONTROL THE USE OF COOKIES (OR THE RESULTING INFORMATION) BY THIRD PARTIES, AND USE OF THIRD-PARTY COOKIES IS NOT COVERED BY OUR PRIVACY POLICY WE DO NOT COLLECT ANY SPECIAL CATEGORY DATA. SPECIAL CATEGORY DATA IS DATA THAT CONTAINS SENSITIVE PERSONAL INFORMATION SUCH AS RELIGIOUS BELIEFS, ETHNICITY, POLITICAL VIEW, ETC. HOW WE USE YOUR DATA WE ONLY USE YOUR PERSONAL DATA FOR THE PURPOSES IT WAS COLLECTED FOR. AS A DATA CONTROLLER, WEM IS RESPONSIBLE FOR MAKING SURE PERSONAL DATA IS MANAGED IN LINE WITH PRIVACY POLICY. WE WILL NOT: SELL, SHARE, OR RENT YOUR PERSONAL DATA TO THIRD PARTIES SHARE YOUR DATA WITH THIRD PARTIES FOR MARKETING PURPOSES WE ONLY USE YOUR PERSONAL DATA IF THERE IS A LAWFUL BASIS FOR PROCESSING IT FOR SPECIFIC PURPOSES. THESE LAWFUL BASES INCLUDE: 1. CONSENT WE NEED YOUR CONSENT BEFORE WE CAN PROCESS YOUR PERSONAL DATA FOR SOME PURPOSES. FOR EXAMPLE: IF YOU AGREE TO RECEIVE MARKETING COMMUNICATIONS FROM US, WE WILL USE YOUR CONTACT DETAILS TO SEND YOU INFORMATION ABOUT NEW SERVICES LAUNCHED IF YOU AGREE TO OUR COOKIE POLICY, WE WILL USE COOKIES TO COLLECT AND STORE INFORMATION ABOUT HOW YOU USE OUR WEBSITE 2. CONTRACTUAL PURPOSES WE WILL PROCESS YOUR PERSONAL DATA: WHEN IT IS NECESSARY TO ENTER A CONTRACT WITH YOU OR YOUR ORGANIZATION WE’LL USE YOUR CONTACT DETAILS, USER DATA, TECHNICAL DATA AND FINANCIAL DATA SO WE CAN PROVIDE: PROVIDE YOU WITH OUR SERVICES AND SUPPORT FACILITATE TRANSACTIONS ON WEM 3. LEGAL OBLIGATION/COMPLIANCE WE MAY DISCLOSE/SHARE YOUR PERSONAL DATA INFORMATION, WHEN IT IS REQUIRED FOR US TO COMPLY WITH LEGISLATION, REGULATIONS, OR LAW ENFORCEMENT. 4. LEGITIMATE INTEREST WE WILL PROCESS YOUR PERSONAL DATA IF IT IS IN OUR LEGITIMATE INTERESTS OR THE LEGITIMATE INTERESTS OF A THIRD PARTY ONLY AFTER YOUR CONSENT IS TAKEN. WE WILL NOT PROCESS YOUR PERSONAL DATA IF THERE IS A GOOD REASON TO PROTECT YOUR DATA WHICH OVERRIDES THOSE LEGITIMATE INTERESTS. WE MAY USE YOUR PERSONAL DATA, INCLUDING YOUR CONTACT DETAILS, USER DATA, TECHNICAL DATA AND FINANCIAL DATA PROVIDED YOUR CONSENT IS TAKEN SO THAT WE CAN: CARRY OUT BUSINESS, SYSTEM, AND PROCESS DEVELOPMENT ACTIVITIES COMMENCE OR DEFEND CLAIMS MEET CONTRACTUAL OBLIGATIONS WITH THIRD PARTIES MONITOR HOW OUR WEBSITE IS USED AND IDENTIFY SECURITY THREATS ANALYSE AND IMPROVE OUR SERVICES AND WEBSITE CARRY OUT RESEARCH AND SURVEYS. 5. THIRD PARTY ACCESS OF YOUR DATA WE MAY NEED TO SHARE YOUR PERSONAL DATA WITH THIRD PARTIES FOR LEGAL AND OPERATIONAL REASONS PROVIDED YOUR CONSENT IS TAKEN. IF WE DO, WE WILL PASS ON HOW THEY WILL USE YOUR PERSONAL DATA TO PERFORM THEIR SERVICES OR FUNCTIONS. THESE THIRD PARTIES MAY INCLUDE: SUPPLIERS THAT PROVIDE SERVICES AS PART OF A CONTRACT WITH WEM, SUCH AS WEBSITE AGENCIES, OPERATING AGENCIES, AND TECHNICAL COMPANIES FOR SYSTEM MAINTENANCE APPOINTED REPRESENTATIVES SUCH AS LEGAL ADVISORS, OR ANY PARTY IN CONNECTION WITH A CONTRACT WE HAVE WITH YOU 6. CHANGE OF OWNERSHIP WE MAY NEED TO SHARE YOUR PERSONAL DATA IF WE TRANSFER THE OWNERSHIP RIGHTS OF THIS WEBSITE TO ANY OTHER GOVERNMENT AGENCY OR THIRD PARTY. IN SUCH SCENARIO, THE PERSONAL DATA WE HAVE WILL BE TRANSFERRED TO THEM. 7. DATA SAFETY AND CONFIDENTIALITY WE HAVE SECURITY MEASURES TO PROTECT YOUR PERSONAL DATA FROM BEING ACCIDENTALLY LOST, USED, ALTERED, OR SHARED WITHOUT AUTHORIZATION. ANYONE WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA INFORMATION IS BOUND BY DUTY OF CONFIDENTIALITY. WE WILL: MAKE SURE YOUR PERSONAL DATA IS ONLY ACCESSED IF THERE IS A BUSINESS NEED RESTRICT HOW OUR SERVICE PROVIDERS CAN PROCESS YOUR PERSONAL DATA FOLLOW PROCEDURES TO PREVENT AND DEAL WITH POTENTIAL PERSONAL DATA BREACHES NOTIFY YOU AND ANY APPROPRIATE REGULATOR OF A PERSONAL DATA BREACH, IF NECESSARY. 8. WHERE YOUR DATA IS PROCESSED AND STORED ALL PERSONAL DATA IS PROCESSED AND STORED IN INDIA. WE WILL ASK FOR YOUR CONSENT IF WE NEED TO TRANSFER YOUR PERSONAL DATA OUTSIDE INDIA. PLEASE NOTE: DATA COLLECTED BY GOOGLE ANALYTICS MAY BE PROCESSED OUTSIDE OF THE INDIA. GOOGLE ANALYTICS DATA IS AGGREGATED AND ANONYMIZED SO THE PERSONAL IDENTITY IS NEVER REVEALED. 9. DATA RETENTION WE MAY KEEP YOUR PERSONAL DATA, IF IS REQUIRED FOR US TO COMPLY WITH LEGISLATION, REGULATIONS, OR LAW ENFORCEMENT. FOR YOUR COMMUNICATION PREFERENCES UNTIL YOU UNSUBSCRIBE. WILL ERASE YOUR PERSONAL DATA INFORMATION IF THERE IS NO JUSTIFICATION FOR KEEPING IT 10. YOUR RIGHTS YOU HAVE THE RIGHT TO ACCESS TO A COPY, UPDATE/CORRECT, OR REQUEST DELETION OF YOUR PERSONAL INFORMATION. YOU CAN ALSO REQUEST INFORMATION ABOUT HOW YOUR DATA IS BEING PROCESSED. TO EXERCISE YOUR RIGHTS OR FOR ANY PRIVACY-RELATED INQUIRIES, PLEASE CONTACT US USING THE HELP & SUPPORT SECTION ON THE WEB-PORTAL GRIEVANCE OFFICER WEM HEREBY APPOINTS WEM SUPPORT MANAGER AS THE GRIEVANCE OFFICER FOR THE PURPOSES OF THE RULES DRAFTED UNDER THE INFORMATION TECHNOLOGY ACT, 2000, WHO MAY BE CONTACTED AT [email protected]. YOU MAY ADDRESS ANY GRIEVANCES YOU MAY HAVE IN RESPECT OF THIS PRIVACY POLICY OR USAGE OF YOUR PROTECTED INFORMATION OR OTHER DATA TO HIM. CHANGES TO THE PRIVACY POLICY FROM TIME TO TIME, WE MAY UPDATE THIS PRIVACY POLICY TO REFLECT CHANGES TO OUR INFORMATION PRACTICES. ANY CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON THE POSTING OF THE REVISED PRIVACY POLICY. IF WE MAKE ANY MATERIAL CHANGES, WE WILL NOTIFY YOU BY EMAIL (SENT TO THE E-MAIL ADDRESS SPECIFIED IN YOUR ACCOUNT) OR BY MEANS OF A NOTICE ON THE SERVICES PRIOR TO THE CHANGE BECOMING EFFECTIVE. WE ENCOURAGE YOU TO PERIODICALLY REVIEW THIS PAGE FOR THE LATEST INFORMATION ON OUR PRIVACY PRACTICES. UPDATES TO PRIVACY POLICY WE MAY UPDATE THIS PRIVACY POLICY PERIODICALLY TO REFLECT THE CHANGES IN OUR BUSINESS AS WELL AS LEGAL REQUIREMENTS. CHANGES TO THIS PRIVACY NOTICE WILL APPLY TO YOUR DATA IMMEDIATELY. WE ENCOURAGE YOU TO REVIEW THIS POLICY REGULARLY FOR ANY UPDATES. BY USING WEM SERVICE AND ITS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USAGE, AND RETENTION OF YOUR PERSONAL DATA INFORMATION AS DESCRIBED HEREIN. **THIS WEBSITE MAY CONTAIN LINKS TO OTHER THIRD-PARTY WEBSITES. PRIVACY POLICIES FOR THIRD-PARTY WEBSITES ARE SEPARATE TO WEM PRIVACY POLICY.