Driver Code of Conduct

PROFESSIONAL DRIVER CODE OF CONDUCT: ENSURING COMPLIANCE, ACCOUNTABILITY, AND CONSUMER PROTECTION

1. 	EXECUTIVE SUMMARY

THIS CODE OF CONDUCT (THE “CODE”) ESTABLISHES THE COMPREHENSIVE PROFESSIONAL STANDARDS, LEGAL OBLIGATIONS, AND ETHICAL RESPONSIBILITIES FOR ALL DRIVERS ENGAGED WITH OR AFFILIATED WITH WORLD ECONOMIC MOBILITY LIMITED ON ITS RIDE-HAILING PLATFORM IN INDIA. ITS PRIMARY OBJECTIVE IS TO ENSURE UNWAVERING ADHERENCE TO NATIONAL LEGAL STATUTES, LOCAL REGULATIONS, AND THE PLATFORM’S STRINGENT OPERATIONAL STANDARDS. THIS ADHERENCE IS FUNDAMENTAL TO FOSTERING A CULTURE OF SAFETY, SECURITY, TRANSPARENCY, INTEGRITY, ACCOUNTABILITY, RELIABILITY, PROFESSIONALISM, AND, CRITICALLY, THE ROBUST PROTECTION OF CONSUMER RIGHTS.

THE CODE IS ENFORCEABLE UNDER KEY INDIAN LEGAL FRAMEWORKS. THESE INCLUDE, BUT ARE NOT LIMITED TO: THE MOTOR VEHICLES (AMENDMENT) ACT, 2019; THE CENTRAL MOTOR VEHICLES RULES, 1989; THE CONSUMER PROTECTION ACT, 2019; BHARATIYA NAGARIK SURAKSHA SANHITA, 2023; THE BHARATIYA NYAYA SANHITA, 2023; THE RIGHTS OF PERSONS WITH DISABILITIES ACT, 2016; THE INFORMATION TECHNOLOGY ACT, 2000; ALL GOVERNING LABOUR LAWS; AND THE ARBITRATION AND CONCILIATION ACT, 1996. THE CONSUMER PROTECTION ACT, 2019, IN PARTICULAR, HOLDS SIGNIFICANT IMPLICATIONS FOR THE OPERATIONS OF RIDE-HAILING PLATFORMS AND THE CONDUCT OF THEIR DRIVERS, AS SUCH PLATFORMS ARE INCREASINGLY VIEWED AS SERVICE PROVIDERS OR PRODUCT SELLERS DIRECTLY ACCOUNTABLE FOR CONSUMER RIGHTS.

DRIVER NEGLIGENCE, WITHIN THIS CONTEXT, IS DEFINED AS ANY ACT OR OMISSION FALLING BELOW THE STANDARD OF CARE EXPECTED FROM A REASONABLE AND PRUDENT COMMERCIAL DRIVER. SUCH NEGLIGENCE CAN POTENTIALLY LEAD TO HARM, NON-COMPLIANCE WITH LEGAL AND PLATFORM STANDARDS, OPERATIONAL DISRUPTION, AND VIOLATIONS OF CONSUMER RIGHTS, THEREBY ATTRACTING LIABILITIES UNDER THE CONSUMER PROTECTION ACT, 2019.

THIS DOCUMENT OUTLINES A MULTI-TIERED PENALTY SYSTEM, ENCOMPASSING LEGAL, LOCAL/REGULATORY, AND PLATFORM-SPECIFIC CONSEQUENCES. THIS SYSTEM UNDERSCORES A COMPREHENSIVE SHARED RESPONSIBILITY MODEL FOR DRIVER CONDUCT AND ENFORCEMENT. THE PLATFORM’S INTERNAL DISCIPLINARY ACTIONS ARE DESIGNED TO PROVIDE AN IMMEDIATE AND STRINGENT RESPONSE, REFLECTING A PROACTIVE COMMITMENT TO PASSENGER SECURITY, SAFETY, BRAND PROTECTION, OPERATIONAL INTEGRITY, AND DILIGENT COMPLIANCE WITH CONSUMER PROTECTION MANDATES. THE CENTRAL CONSUMER PROTECTION AUTHORITY (CCONSUMER PROTECTION ACT) ACTIVELY ISSUES NOTICES AND TAKES ACTION AGAINST RIDE-HAILING PLATFORMS FOR VIOLATIONS OF CONSUMER RIGHTS AND UNFAIR TRADE PRACTICES, MAKING ADHERENCE TO THIS CODE PARAMOUNT.

ALL DRIVERS MUST REVIEW, UNDERSTAND, AND ABIDE BY THIS CODE AS A CONDITION OF THEIR ENGAGEMENT WITH WORLD ECONOMIC MOBILITY LIMITED.

2. 	SCOPE

THIS PROFESSIONAL DRIVER CODE OF CONDUCT (THE “CODE”) SETS FORTH THE PROFESSIONAL STANDARDS, LEGAL OBLIGATIONS, AND ETHICAL RESPONSIBILITIES FOR ALL DRIVERS ENGAGED WITH OR AFFILIATED WITH WORLD ECONOMIC MOBILITY LIMITED ON ITS RIDE-HAILING PLATFORM IN INDIA.

THIS CODE IS ENFORCEABLE UNDER THE COMPREHENSIVE INDIAN LEGAL FRAMEWORK AS DETAILED IN THE EXECUTIVE SUMMARY OF THIS DOCUMENT, WITH A CONTINUED AND PRONOUNCED EMPHASIS ON THE CONSUMER PROTECTION ACT, 2019. THE CONSUMER PROTECTION ACT 2019 APPLIES BROADLY TO "ALL GOODS AND SERVICES" UNLESS EXPRESSLY EXEMPTED, THEREBY UNEQUIVOCALLY COVERING RIDE-HAILING SERVICES. THIS CODE EMBODIES A COMMITMENT TO SAFETY, QUALITY SERVICE, ENVIRONMENTAL SUSTAINABILITY, NON-DISCRIMINATION, AND THE UNEQUIVOCAL UPHOLDING OF CONSUMER RIGHTS AS MANDATED BY THE CONSUMER PROTECTION ACT 2019 AND OTHER APPLICABLE LAWS.

THE CONDUCT OF DRIVERS IS DIRECTLY LINKED TO WORLD ECONOMIC MOBILITY LIMITED'S COMPLIANCE WITH THESE BROADER CONSUMER PROTECTION LAWS, EXTENDING BEYOND MERELY TRANSPORT-SPECIFIC REGULATIONS. MANY CONSUMER RIGHTS ISSUES, SUCH AS FARE TRANSPARENCY, SERVICE DEFICIENCY, AND CANCELLATION POLICIES, ARE DIRECTLY INFLUENCED BY DRIVER ACTIONS AND ARE SUBJECT TO ACTIVE ENFORCEMENT BY REGULATORY BODIES LIKE THE CCONSUMER PROTECTION ACT. THEREFORE, DRIVER ADHERENCE TO THIS CODE IS CRITICAL NOT ONLY FOR MAINTAINING PLATFORM STANDARDS BUT ALSO FOR ENSURING THE PLATFORM'S OVERALL LEGAL AND REGULATORY COMPLIANCE.

ALL DRIVERS MUST REVIEW, UNDERSTAND, AND ABIDE BY THIS CODE AS A CONDITION OF THEIR ENGAGEMENT WITH WORLD ECONOMIC MOBILITY LIMITED. FAILURE TO DO SO MAY RESULT IN PENALTIES AS OUTLINED HEREIN, INCLUDING POTENTIAL SUSPENSION OR TERMINATION FROM THE PLATFORM, AND MAY ALSO LEAD TO LEGAL CONSEQUENCES UNDER APPLICABLE INDIAN LAWS.

3. 	DRIVER VERIFICATION AND DOCUMENTATION

3.1. DOCUMENT REQUIREMENTS

EVERY DRIVER SHALL MAINTAIN VALID AND CURRENT DOCUMENTATION AS MANDATED BY LAW AND COMPANY POLICY, INCLUDING BUT NOT LIMITED TO:

A VALID COMMERCIAL DRIVER’S LICENSE WITH PASSENGER ENDORSEMENT (IN COMPLIANCE WITH THE MOTOR VEHICLES ACT, 1988).

VEHICLE REGISTRATION CERTIFICATE.

A COMPREHENSIVE COMMERCIAL INSURANCE POLICY.

VALID POLLUTION UNDER CONTROL (PUC) CERTIFICATE.

TAX REGISTRATION DOCUMENTS (INCLUDING GST REGISTRATION WHERE APPLICABLE).

PERSONAL IDENTIFICATION PROOFS SUCH AS AADHAAR CARD, PAN CARD, AND CURRENT ADDRESS PROOF.

3.2.	VERIFICATION AND RE-VERIFICATION

DRIVERS MUST UNDERGO A THOROUGH BACKGROUND VERIFICATION—INCLUDING CRIMINAL CHECKS, ADDRESS VERIFICATION, AND DRIVING HISTORY ASSESSMENT—FOLLOWING GUIDELINES ISSUED BY THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS AND LOCAL TRANSPORT AUTHORITIES. WORLD ECONOMIC MOBILITY LIMITED RESERVES THE RIGHT TO CONDUCT PERIODIC RE-VERIFICATION. ANY CHANGES IN DOCUMENTATION OR PERSONAL INFORMATION MUST BE UPDATED WITH THE COMPANY WITHIN 72 HOURS.

3.3. PENALTIES FOR NON-COMPLIANCE

NON-COMPLIANCE WITH DOCUMENTATION REQUIREMENTS WILL ATTRACT PENALTIES. WHILE PRIMARY PENALTIES FOR DOCUMENTATION LAPSES OFTEN FALL UNDER THE MOTOR VEHICLES ACT OR INDIAN PENAL CODE, PROVIDING SERVICES WITH KNOWINGLY FALSE OR INVALID DOCUMENTATION CAN ALSO CONSTITUTE A MISREPRESENTATION TO THE CONSUMER. IF A CONSUMER AVAILS A SERVICE UNDER THE FALSE PRETENSE THAT THE DRIVER IS FULLY COMPLIANT (E.G., POSSESSING A VALID COMMERCIAL LICENSE WHEN THEY DO NOT), THIS COULD BE CONSTRUED AS AN UNFAIR TRADE PRACTICE UNDER THE CONSUMER PROTECTION ACT, 2019, PARTICULARLY IF IT LEADS TO THE SERVICE BEING OF A SUBSTANDARD NATURE OR RESULTS IN HARM. THE PLATFORM, WORLD ECONOMIC MOBILITY LIMITED, COULD ALSO FACE LIABILITY FOR PERMITTING SUCH A DRIVER ON ITS PLATFORM.

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

4. 	VEHICLE STANDARDS AND MAINTENANCE

4.1. COMPLIANCE WITH VEHICLE STANDARDS

ALL VEHICLES OPERATING ON THE WORLD ECONOMIC MOBILITY LIMITED PLATFORM MUST COMPLY WITH THE STANDARDS PRESCRIBED BY THE CENTRAL MOTOR VEHICLES RULES, 1989, AND SUBSEQUENT AMENDMENTS. VEHICLES MUST BE MANUFACTURED NO EARLIER THAN SEVEN YEARS FROM THE CURRENT DATE AND MUST CONFORM TO THE COMPANY’S CATEGORY ELIGIBILITY GUIDELINES.

4.2. MAINTENANCE AND SAFETY REQUIREMENTS

VEHICLES SHALL BE MAINTAINED IN OPTIMAL MECHANICAL CONDITION WITH ALL SAFETY FEATURES—INCLUDING BRAKING SYSTEMS, LIGHTING, TIRES, SEAT BELTS, AND AIRBAGS—FULLY FUNCTIONAL. REGULAR MAINTENANCE, AS PER THE MANUFACTURER’S SCHEDULE, SHALL BE DOCUMENTED. VEHICLES MUST BE INSPECTED BI-ANNUALLY AT A COMPANY-APPROVED SERVICE CENTER AND UNDERGO INSPECTION AT THE COMPANY FLEET MAINTENANCE HUB MONTHLY, OR AS AND WHEN REQUIRED. BOTH THE INTERIOR AND EXTERIOR OF THE VEHICLE MUST BE KEPT CLEAN AND PRESENTABLE. UNAUTHORIZED MODIFICATIONS TO THE VEHICLE STRUCTURE, APPEARANCE, OR PERFORMANCE ARE STRICTLY PROHIBITED WITHOUT THE PRIOR WRITTEN CONSENT OF BOTH WORLD ECONOMIC MOBILITY LIMITED AND THE RELEVANT TRANSPORT AUTHORITY.

THE CONDITION OF THE VEHICLE DIRECTLY IMPACTS PASSENGER SAFETY AND THE QUALITY OF SERVICE DELIVERED, WHICH ARE FUNDAMENTAL CONSUMER RIGHTS UNDER THE CONSUMER PROTECTION ACT 2019, INCLUDING THE RIGHT TO SAFETY AND THE RIGHT TO BE INFORMED ABOUT SERVICE QUALITY. FAILURE TO MAINTAIN A VEHICLE TO THESE STANDARDS CAN CONSTITUTE A "DEFICIENCY IN SERVICE."

4.3. PENALTIES FOR NON-COMPLIANCE

FAILURES IN VEHICLE STANDARDS AND MAINTENANCE ARE NOT MERELY REGULATORY INFRACTIONS UNDER THE MOTOR VEHICLES ACT BUT CAN ALSO CONSTITUTE A "DEFICIENCY IN SERVICE" AND A VIOLATION OF THE CONSUMER'S "RIGHT TO SAFETY" UNDER THE CONSUMER PROTECTION ACT 2019. "DEFICIENCY IN SERVICE" IS A SIGNIFICANT CAUSE OF CONSUMER COMPLAINTS AGAINST RIDE-HAILING PLATFORMS, AND POOR VEHICLE CONDITION IS A CLEAR EXAMPLE OF SUCH DEFICIENCY. SUCH FAILURES CAN LEAD TO DIRECT LIABILITY FOR WORLD ECONOMIC MOBILITY LIMITED UNDER THE CONSUMER PROTECTION ACT 2019, EXTENDING BEYOND FINES IMPOSED ON THE DRIVER UNDER THE MVA.

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

5. 	MANDATORY EQUIPMENT

DRIVERS MUST ENSURE THAT EVERY VEHICLE ENGAGED ON THE WORLD ECONOMIC MOBILITY LIMITED PLATFORM IS EQUIPPED WITH THE FOLLOWING ITEMS, MAINTAINED IN FUNCTIONAL CONDITION AS SPECIFIED:

A FIRST AID KIT COMPLIANT WITH INDIAN STANDARDS INSTITUTE SPECIFICATIONS.

A CERTIFIED FIRE EXTINGUISHER OF APPROPRIATE CAPACITY.

CLEARLY VISIBLE EMERGENCY CONTACT INFORMATION.

A FUNCTIONAL AIR CONDITIONING SYSTEM.

A VEHICLE TRACKING SYSTEM AND PANIC BUTTON COMPATIBLE WITH WORLD ECONOMIC MOBILITY ’S SPECIFICATIONS.

THE PRESENCE AND FUNCTIONALITY OF THIS MANDATORY EQUIPMENT ARE DIRECTLY LINKED TO CONSUMER SAFETY AND THE PLATFORM'S DUTY OF CARE. THE ABSENCE OR NON-FUNCTIONALITY OF SUCH EQUIPMENT CAN BE DEEMED A "DEFICIENCY IN SERVICE" AND A FAILURE TO PROTECT THE CONSUMER'S "RIGHT TO SAFETY" UNDER THE CONSUMER PROTECTION ACT 2019. IF AN INCIDENT OCCURS WHERE SUCH EQUIPMENT WAS NECESSARY BUT ABSENT OR NON-FUNCTIONAL, IT COULD AGGRAVATE THE SITUATION AND LEAD TO CLAIMS AGAINST BOTH THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED.

PENALTIES FOR NON-COMPLIANCE

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

6. PASSENGER INTERACTION, SERVICE STANDARDS, AND CONSUMER RIGHTS

6.1. PROFESSIONAL CONDUCT AND APPEARANCE

DRIVERS SHALL MAINTAIN COURTEOUS AND RESPECTFUL COMMUNICATION, ASSIST WITH PASSENGER LUGGAGE WHEN REQUESTED, AND ALWAYS PRESENT A SERVICE-ORIENTED DEMEANOR. PERSONAL HYGIENE AND MODEST, CLEAN ATTIRE ARE MANDATORY. THE COMPANY’S IDENTIFICATION BADGE MUST BE VISIBLE AT ALL TIMES. DRIVERS MUST REFRAIN FROM INTRUSIVE PERSONAL INQUIRIES OR UNSOLICITED CONVERSATION THAT MIGHT CAUSE DISCOMFORT TO PASSENGERS. SUCH CONDUCT IS ESSENTIAL FOR PROVIDING A POSITIVE SERVICE EXPERIENCE, THE LACK OF WHICH CAN CONTRIBUTE TO PERCEPTIONS OF SERVICE DEFICIENCY.

6.2. NON-DISCRIMINATION AND SPECIAL ACCOMMODATIONS

IN ACCORDANCE WITH THE RIGHTS CONFERRED BY THE INDIAN CONSTITUTION, RELEVANT ANTI-DISCRIMINATION LAWS, AND THE RIGHTS OF PERSONS WITH DISABILITIES ACT, 2016, ALL DRIVERS MUST PROVIDE EQUAL SERVICE WITHOUT DISCRIMINATION RELATED TO RELIGION, CASTE, GENDER, SEXUAL ORIENTATION, DISABILITY, OR ANY OTHER PROTECTED CHARACTERISTIC. REASONABLE ACCOMMODATIONS MUST BE PROVIDED TO PASSENGERS WITH DISABILITIES. DISCRIMINATION NOT ONLY VIOLATES SPECIFIC LAWS BUT CAN ALSO BE CONSIDERED AN "UNFAIR TRADE PRACTICE" OR A SEVERE "DEFICIENCY IN SERVICE" UNDER THE CONSUMER PROTECTION ACT 2019, LEADING TO SIGNIFICANT PENALTIES AND REPUTATIONAL DAMAGE.

6.3. ADHERENCE TO THE CONSUMER PROTECTION ACT, 2019

THE CONSUMER PROTECTION ACT, 2019, SIGNIFICANTLY IMPACTS THE OBLIGATIONS OF RIDE-HAILING PLATFORMS AND THEIR DRIVERS. DRIVERS PLAY A CRUCIAL ROLE IN ENSURING COMPLIANCE WITH THIS ACT. GENERAL SERVICE FAILURES ARE NO LONGER MERE CUSTOMER SERVICE ISSUES BUT CAN CONSTITUTE STATUTORY VIOLATIONS WITH LEGAL AND FINANCIAL RAMIFICATIONS FOR WORLD ECONOMIC MOBILITY LIMITED. WHAT MIGHT HAVE PREVIOUSLY BEEN CONSIDERED UNPROFESSIONALISM COULD NOW BE A "DEFICIENCY IN SERVICE" OR AN "UNFAIR TRADE PRACTICE" UNDER THE CONSUMER PROTECTION ACT 2019 IF IT CAUSES LOSS OR INJURY, INCLUDING MENTAL AGONY.

KEY CONSUMER RIGHTS IN RIDE-HAILING (AS PER CONSUMER PROTECTION ACT 2019):

RIGHT TO BE INFORMED: CONSUMERS HAVE THE RIGHT TO BE INFORMED ABOUT SERVICE FEATURES, PRICING (INCLUDING ANY SURGE PRICING OR ADDITIONAL CHARGES), TERMS OF SERVICE, AND CANCELLATION POLICIES. DRIVERS MUST NOT MISREPRESENT THIS INFORMATION OR PROVIDE CONTRADICTORY DETAILS TO WHAT IS STATED ON THE PLATFORM. TRANSPARENCY IN FINANCIAL DEALINGS IS PARAMOUNT, AS EVIDENCED BY REGULATORY SCRUTINY OF PRACTICES LIKE "ADVANCE TIPS" OR NON-ISSUANCE OF RECEIPTS.

RIGHT TO SAFETY: CONSUMERS HAVE A RIGHT TO PHYSICAL SAFETY DURING THE RIDE, WHICH INCLUDES A SAFELY MAINTAINED VEHICLE, SAFE DRIVING PRACTICES, AND FUNCTIONAL SAFETY EQUIPMENT.

RIGHT TO CHOOSE: WHILE LARGELY PLATFORM-DEPENDENT, DRIVERS SHOULD NOT COERCE PASSENGERS INTO CHOICES NOT OFFERED BY THE PLATFORM OR DENY SERVICES BASED ON ARBITRARY REASONS.

RIGHT AGAINST UNFAIR TRADE PRACTICES: CONSUMERS ARE PROTECTED AGAINST PRACTICES THAT ARE DECEPTIVE, MISLEADING, OR OTHERWISE HARM THEIR INTERESTS. THIS INCLUDES OVERCHARGING, FARE MANIPULATION, UNJUSTIFIED CANCELLATIONS, OR BEING FORCED INTO PAYING TIPS.

RIGHT TO SEEK REDRESSAL: CONSUMERS HAVE THE RIGHT TO SEEK REDRESSAL FOR GRIEVANCES ARISING FROM DEFICIENT SERVICES OR UNFAIR TRADE PRACTICES. WHILE DRIVERS DO NOT MANAGE THE FORMAL REDRESSAL SYSTEM, THEIR ACTIONS OR INACTIONS ARE OFTEN THE CAUSE OF SUCH GRIEVANCES.

PREVENTING "DEFICIENCY IN SERVICE" (CONSUMER PROTECTION ACT 2019, SECTION 2(11)):

A "DEFICIENCY IN SERVICE" IS DEFINED AS ANY FAULT, IMPERFECTION, SHORTCOMING, OR INADEQUACY IN THE QUALITY, NATURE, OR MANNER OF PERFORMANCE WHICH IS REQUIRED TO BE MAINTAINED BY OR UNDER ANY LAW OR HAS BEEN UNDERTAKEN TO BE PERFORMED BY A PERSON IN PURSUANCE OF A CONTRACT OR OTHERWISE IN RELATION TO ANY SERVICE.6 THIS INCLUDES ANY ACT OF NEGLIGENCE, OMISSION, OR COMMISSION BY THE SERVICE PROVIDER (WHICH INCLUDES THE DRIVER AS AN AGENT OF THE PLATFORM) WHICH CAUSES LOSS OR INJURY TO THE CONSUMER.

EXAMPLES OF DRIVER ACTIONS (OR INACTIONS) THAT CAN LEAD TO A DEFICIENCY IN SERVICE INCLUDE:

LACK OF PUNCTUALITY WITHOUT VALID REASON.

UNJUSTIFIED DEVIATION FROM THE AGREED-UPON OR APP-SUGGESTED ROUTE WITHOUT PASSENGER CONSENT.

POOR VEHICLE CLEANLINESS OR NON-FUNCTIONAL AIR CONDITIONING.

RUDE, DISRESPECTFUL, OR UNPROFESSIONAL BEHAVIOR.

ABANDONING A PASSENGER MID-TRIP WITHOUT A VALID AND SAFE REASON.

FAILURE TO PROVIDE BASIC AMENITIES OR ASSISTANCE AS REASONABLY EXPECTED.

PREVENTING "UNFAIR TRADE PRACTICES" (CONSUMER PROTECTION ACT 2019, SECTION 2(47)):

AN "UNFAIR TRADE PRACTICE" MEANS A TRADE PRACTICE WHICH, FOR THE PURPOSE OF PROMOTING THE SALE, USE OR SUPPLY OF ANY GOODS OR FOR THE PROVISION OF ANY SERVICE, ADOPTS ANY UNFAIR METHOD OR UNFAIR OR DECEPTIVE PRACTICE.

EXAMPLES OF DRIVER ACTIONS THAT CAN CONSTITUTE OR CONTRIBUTE TO AN UNFAIR TRADE PRACTICE INCLUDE:

DEMANDING CASH PAYMENT FOR RIDES BOOKED AND PAID FOR VIA DIGITAL MEANS.

ARTIFICIALLY INFLATING TRIP DISTANCES OR DURATIONS TO INCREASE FARES.

STRATEGICALLY CANCELLING TRIPS TO INDUCE SURGE PRICING OR TO AVOID LESS PROFITABLE RIDES.

OVERCHARGING BEYOND THE FARE DISPLAYED ON THE APP OR AGREED UPON.

MAKING FALSE PROMISES REGARDING THE SERVICE (E.G., ESTIMATED TIME OF ARRIVAL, VEHICLE TYPE).

CHARGING UNAUTHORIZED FEES OR LEVIES NOT SANCTIONED BY THE PLATFORM OR DISCLOSED TO THE CONSUMER.

FAILING TO PROVIDE A VALID RECEIPT OR INVOICE FOR THE SERVICE RENDERED, AS THIS IS CONSIDERED ESSENTIAL SERVICE DOCUMENTATION AND ITS ABSENCE HAS BEEN TERMED AN UNFAIR TRADE PRACTICE BY REGULATORY AUTHORITIES.

MISLEADING A CONSUMER ABOUT THE NECESSITY OF A TIP OR MAKING IT SEEM MANDATORY.

6.4. PENALTIES FOR NON-COMPLIANCE

ALL PASSENGER COMPLAINTS WILL BE INVESTIGATED THOROUGHLY, WITH THE AFFECTED DRIVER GIVEN A RIGHT TO RESPOND BEFORE ANY DISCIPLINARY ACTIONS ARE FINALIZED.1

SERVICE QUALITY VIOLATIONS

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

DISCRIMINATION OR HARASSMENT

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

UNPROFESSIONAL APPEARANCE

WHILE SOME ASPECTS OF UNPROFESSIONAL APPEARANCE MAY SEEM MINOR, EXTREME LAPSES IN HYGIENE OR PRESENTATION THAT SIGNIFICANTLY DETRACT FROM THE SERVICE EXPERIENCE COULD, IN CERTAIN CIRCUMSTANCES, CONTRIBUTE TO A FINDING OF "DEFICIENCY IN SERVICE" UNDER THE CONSUMER PROTECTION ACT 2019, ESPECIALLY IF THEY CAUSE DISCOMFORT OR DISTRESS TO THE PASSENGER.

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

7. 	SAFETY PROTOCOLS AND EMERGENCY PROCEDURES

7.1. GENERAL TRAFFIC AND TECHNOLOGY COMPLIANCE

DRIVERS MUST ADHERE TO ALL APPLICABLE TRAFFIC LAWS SPEED LIMITS, SIGNALS, LANE DISCIPLINE, AND PARKING REGULATIONS) IN LINE WITH THE MOTOR VEHICLES ACT, 1988, AND RELEVANT ROAD SAFETY REGULATIONS. USE OF MOBILE DEVICES IS STRICTLY LIMITED TO SECURE, MOUNTED NAVIGATION PURPOSES ONLY WHILE THE VEHICLE IS IN MOTION.

7.2. PASSENGER VERIFICATION AND ROUTE COMPLIANCE

PRIOR TO COMMENCING ANY SERVICE, DRIVERS MUST VERIFY THE IDENTITY OF THE PASSENGER VIA THE COMPANY’S APPLICATION. THE VEHICLE’S CHILD LOCK MECHANISM MUST REMAIN DEACTIVATED UNLESS EXPLICITLY REQUESTED BY THE PASSENGER FOR A CHILD'S SAFETY. DRIVERS MAY NOT DEVIATE FROM THE ESTABLISHED ROUTE EXCEPT UNDER APPROVED EMERGENCY CIRCUMSTANCES OR WHEN EXPLICIT PASSENGER CONSENT IS OBTAINED AND DOCUMENTED (IF POSSIBLE, VIA APP FEATURE).

7.3. EMERGENCY PROCEDURES

IN THE EVENT OF AN EMERGENCY, DRIVERS SHALL:

IMMEDIATELY ENSURE THE SAFETY OF ALL OCCUPANTS.

NOTIFY EMERGENCY SERVICES BY DIALING 112.

ALERT WORLD ECONOMIC MOBILITY LIMITED THROUGH THE DESIGNATED EMERGENCY ASSISTANCE FEATURE IN THE DRIVER APPLICATION.

PROVIDE REASONABLE ASSISTANCE TO PASSENGERS, ENSURING PERSONAL SAFETY IS NOT COMPROMISED.

COMPREHENSIVELY DOCUMENT THE INCIDENT AFTER ENSURING THE IMMEDIATE SAFETY OF ALL INVOLVED PARTIES. ADHERENCE TO THESE PROTOCOLS IS VITAL FOR CONSUMER SAFETY, A CORE RIGHT UNDER THE CONSUMER PROTECTION ACT 2019. FAILURE TO FOLLOW EMERGENCY PROCEDURES CAN EXACERBATE HARM AND LEAD TO CLAIMS OF NEGLIGENCE AND DEFICIENCY IN SERVICE.

7.4. PENALTIES FOR NON-COMPLIANCE

SEVERE SAFETY BREACHES, SUCH AS RASH OR NEGLIGENT DRIVING OR DRIVING UNDER THE INFLUENCE, WHILE ALREADY HEAVILY PENALIZED UNDER CRIMINAL AND TRAFFIC LAWS, ALSO CONSTITUTE A GROSS "DEFICIENCY IN SERVICE" AND A FLAGRANT VIOLATION OF THE CONSUMER'S "RIGHT TO SAFETY" UNDER THE CONSUMER PROTECTION ACT 2019. SUCH ACTIONS EXPOSE WORLD ECONOMIC MOBILITY TO SUBSTANTIAL CIVIL LIABILITY UNDER THE PRODUCT LIABILITY PROVISIONS OF THE CONSUMER PROTECTION ACT 2019 AND POTENTIAL SEVERE ACTION FROM THE CCONSUMER PROTECTION ACT, IN ADDITION TO THE LEGAL CONSEQUENCES FACED BY THE DRIVER.

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

8. 	FINANCIAL RESPONSIBILITIES AND FARE COMPLIANCE

8.1. FARE STRUCTURE AND RECORD-KEEPING

DRIVERS SHALL STRICTLY ADHERE TO THE FARE STRUCTURE AS DETERMINED BY WORLD ECONOMIC MOBILITY LIMITED’S APPLICATION, IN ACCORDANCE WITH STATE TRANSPORT AUTHORITY GUIDELINES AND DIRECTIVES FROM THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS. ALL FARES MUST BE PROCESSED VIA THE PLATFORM; DIRECT NEGOTIATION OR DEMANDS FOR SUPPLEMENTAL PAYMENTS ARE STRICTLY PROHIBITED. THE CONSUMER PROTECTION ACT 2019 PLACES A STRONG EMPHASIS ON FARE TRANSPARENCY, ENSURING CONSUMERS HAVE A RIGHT TO BE INFORMED ABOUT THE PRICE OF SERVICES BEFORE AVAILING THEM. THIS INCLUDES CLARITY ON ANY DYNAMIC OR SURGE PRICING COMPONENTS. DRIVERS ARE AT THE ENDPOINT OF THIS FARE COMMUNICATION AND MUST NOT ACT IN ANY WAY THAT UNDERMINES THIS TRANSPARENCY. DRIVERS ARE REQUIRED TO MAINTAIN DETAILED FINANCIAL RECORDS (FARES, INCENTIVES, PENALTIES, ETC.), READILY AVAILABLE FOR AUDIT BY WORLD ECONOMIC MOBILITY LIMITED OR REGULATORY AUTHORITIES.

8.2. PROHIBITED FINANCIAL PRACTICES

DRIVERS ARE EXPRESSLY PROHIBITED FROM ENGAGING IN THE FOLLOWING PRACTICES, MANY OF WHICH CONSTITUTE "UNFAIR TRADE PRACTICES" UNDER THE CONSUMER PROTECTION ACT 2019 AND ARE SUBJECT TO SCRUTINY BY THE CCONSUMER PROTECTION ACT:

DEMANDING CASH PAYMENTS FOR SERVICES BOOKED AS DIGITAL TRANSACTIONS OR WHERE DIGITAL PAYMENT IS THE AGREED METHOD.

ARTIFICIALLY INFLATING TRIP DISTANCES OR DURATIONS TO INCREASE FARES.

CANCELLING ACCEPTED TRIPS FOR THE PURPOSE OF INDUCING SURGE PRICING OR TO AVOID LESS FAVORABLE FARES.

OPERATING MULTIPLE DRIVER ACCOUNTS OR SHARING ACCOUNT ACCESS FOR FRAUDULENT PURPOSES.

ENGAGING IN FRAUDULENT INCENTIVE CLAIMS.

FAILING TO REPORT TAXABLE INCOME AS PER APPLICABLE LAWS.

OVERCHARGING PASSENGERS BEYOND THE FARE CALCULATED AND DISPLAYED BY THE WORLD ECONOMIC MOBILITY LIMITED APPLICATION.

COERCING OR UNDULY PRESSURING PASSENGERS FOR TIPS, OR MISREPRESENTING TIPS AS MANDATORY CHARGES.

FINANCIAL MISCONDUCT BY DRIVERS, SUCH AS OVERCHARGING OR FARE MANIPULATION, IS A SIGNIFICANT SOURCE OF CONSUMER GRIEVANCES AND DIRECTLY TRIGGERS "UNFAIR TRADE PRACTICE" CLAIMS UNDER THE CONSUMER PROTECTION ACT 2019. THIS IS A HIGH-RISK AREA FOR BOTH THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED, ATTRACTING REGULATORY ATTENTION AND POTENTIAL LIABILITIES.

8.3. PENALTIES FOR NON-COMPLIANCE

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

9. 	TECHNOLOGY USAGE AND DATA PROTECTION

9.1. APPLICATION REQUIREMENTS

DRIVERS MUST INSTALL AND OPERATE WORLD ECONOMIC MOBILITY LIMITED’S OFFICIAL DRIVER APPLICATION ON A COMPATIBLE SMARTPHONE EQUIPPED WITH A RELIABLE INTERNET CONNECTION AND FULLY FUNCTIONAL GPS. THE APPLICATION MUST BE UPDATED TO THE LATEST VERSION WITHIN 72 HOURS OF A NEW RELEASE NOTIFICATION FROM THE COMPANY.

9.2. DATA PROTECTION

IN STRICT OBSERVANCE OF THE INFORMATION TECHNOLOGY ACT, 2000, ITS ASSOCIATED RULES, AND THE PRINCIPLES OF CONSUMER PROTECTION EMBEDDED WITHIN THE CONSUMER PROTECTION ACT 2019, DRIVERS MUST SAFEGUARD ALL PASSENGER DATA. PASSENGER DATA INCLUDES NAMES, CONTACT NUMBERS, PICK-UP AND DROP-OFF LOCATIONS, AND ANY OTHER PERSONAL INFORMATION ACCESSED THROUGH THE WORLD ECONOMIC MOBILITY LIMITED PLATFORM. DRIVERS ARE STRICTLY PROHIBITED FROM ACCESSING, STORING, SHARING, COPYING, OR OTHERWISE USING PERSONAL PASSENGER INFORMATION FOR ANY PURPOSE OTHER THAN WHAT IS STRICTLY NECESSARY TO PROVIDE THE REQUESTED MOBILITY SERVICE DURING A CONFIRMED TRIP. MISUSE OF PASSENGER DATA CAN LEAD TO SEVERE CONSUMER HARM AND BE CONSTRUED AS AN UNFAIR OR UNSCRUPULOUS TRADE PRACTICE.

9.3. SECURITY AND DEVICE MAINTENANCE

DRIVERS ARE REQUIRED TO KEEP THEIR SMARTPHONES AND ANY OTHER COMPANY-PROVIDED DEVICES SECURE USING APPROPRIATE MEASURES SUCH AS PINS, PASSWORDS, OR BIOMETRIC LOCKS. DURING ACTIVE SERVICE HOURS, THE DEVICE'S BATTERY LEVEL MUST BE MAINTAINED ABOVE 20% TO ENSURE UNINTERRUPTED OPERATION OF THE DRIVER APPLICATION AND GPS. ANY ATTEMPT TO MANIPULATE, TAMPER WITH, OR REVERSE ENGINEER WORLD ECONOMIC MOBILITY LIMITED’S TECHNOLOGY, INCLUDING THE DRIVER APPLICATION AND GPS SYSTEMS, IS STRICTLY FORBIDDEN.

9.4. PENALTIES FOR NON-COMPLIANCE

WHILE THE INFORMATION TECHNOLOGY ACT, 2000, IS THE PRIMARY LEGISLATION GOVERNING DATA BREACHES AND UNAUTHORIZED DATA USE, ANY MISUSE OF PASSENGER DATA BY A DRIVER (E.G., FOR SUBSEQUENT HARASSMENT, UNAUTHORIZED CONTACT, OR COMMERCIAL EXPLOITATION) CAN ALSO BE FRAMED AS AN "UNFAIR TRADE PRACTICE" OR A SEVERE "DEFICIENCY IN SERVICE" CAUSING CONSUMER HARM UNDER THE CONSUMER PROTECTION ACT 2019. SUCH ACTIONS BETRAY THE TRUST PLACED IN THE PLATFORM AND ITS DRIVERS AND CAN LEAD TO SIGNIFICANT REPUTATIONAL DAMAGE AND LEGAL LIABILITY FOR WORLD ECONOMIC MOBILITY LIMITED, BEYOND THE PENALTIES FACED BY THE DRIVER UNDER THE INFORMATION TECHNOLOGY ACT.

ALL LIABLITIES HAS BEEN MENTIONED IN DRIVER LIABLITY CLAUSE

10. ENVIRONMENTAL COMPLIANCE AND SUSTAINABILITY

10.1. EMISSION AND ENVIRONMENTAL STANDARDS

DRIVERS MUST OPERATE VEHICLES IN FULL COMPLIANCE WITH ALL ENVIRONMENTAL REGULATIONS AS ESTABLISHED BY THE CENTRAL POLLUTION CONTROL BOARD, STATE POLLUTION CONTROL BOARDS, AND LOCAL AUTHORITIES. A VALID POLLUTION UNDER CONTROL (PUC) CERTIFICATE MUST BE MAINTAINED AND READILY AVAILABLE IN THE VEHICLE AT ALL TIMES. VEHICLE EMISSIONS MUST REMAIN WITHIN THE PRESCRIBED LIMITS STIPULATED BY THESE AUTHORITIES.

10.2. FUEL EFFICIENCY AND WASTE MANAGEMENT

DRIVERS ARE ENCOURAGED TO ADOPT FUEL-EFFICIENT DRIVING HABITS, SUCH AS MAINTAINING STEADY SPEEDS, AVOIDING RAPID ACCELERATION OR BRAKING WHERE SAFE AND PRACTICABLE, AND CONDUCTING REGULAR ENGINE MAINTENANCE AS PER MANUFACTURER RECOMMENDATIONS. PROPER DISPOSAL OF VEHICLE MAINTENANCE WASTE (SUCH AS USED OILS, FLUIDS, OLD BATTERIES, AND WORN-OUT PARTS) MUST BE DONE THROUGH AUTHORIZED RECYCLING FACILITIES OR DESIGNATED COLLECTION POINTS. DRIVERS MUST ENSURE THAT IN-VEHICLE WASTE COLLECTION CONTAINERS ARE AVAILABLE FOR PASSENGER USE AND THAT LITTERING FROM THE VEHICLE OR IMPROPER WASTE DISPOSAL BY THE DRIVER OR PASSENGERS (WHERE THE DRIVER CAN REASONABLY PREVENT IT) IS STRICTLY AVOIDED. COMPLIANCE WITH LOCAL PLASTIC USAGE RESTRICTIONS IS REQUIRED WHERE APPLICABLE.

10.3. INCENTIVES AND PENALTIES

INCENTIVES

DRIVERS OPERATING ELECTRIC, HYBRID, OR CNG VEHICLES THAT MEET SPECIFIED LOW-EMISSION CRITERIA MAY BE ELIGIBLE FOR INCENTIVES FROM WORLD ECONOMIC MOBILITY LIMITED, SUCH AS PREFERENTIAL RIDE ALLOCATION OR REDUCED PLATFORM COMMISSIONS, AS PER PREVAILING COMPANY POLICY.

11. DISCIPLINARY PROCEDURES AND GRIEVANCE REDRESSAL

11.1. INVESTIGATION AND RESPONSE

ALL ALLEGED VIOLATIONS UNDER THIS CODE SHALL BE INVESTIGATED BY WORLD ECONOMIC MOBILITY LIMITED’S COMPLIANCE TEAM IN ACCORDANCE WITH PRINCIPLES OF NATURAL JUSTICE AND APPLICABLE LABOR REGULATIONS. DRIVERS WILL BE PROVIDED WITH A FORMAL NOTIFICATION OF ANY ALLEGED VIOLATION AND SHALL BE PERMITTED TO SUBMIT A WRITTEN RESPONSE WITHIN SEVEN (7) CALENDAR DAYS OF SUCH NOTIFICATION.

11.2. POINT-BASED PENALTY SYSTEM

WORLD ECONOMIC MOBILITY LIMITED MAY EMPLOY A STRUCTURED, POINT-BASED SYSTEM WHEREBY POINTS ARE ASSIGNED FOR EACH VERIFIED INFRACTION OF THIS CODE. ACCUMULATION OF POINTS BEYOND PRESCRIBED THRESHOLDS MAY RESULT IN WARNINGS, MANDATORY RETRAINING, TEMPORARY SUSPENSIONS, OR PERMANENT DEACTIVATION FROM THE PLATFORM, AS DETAILED IN THE PENALTY TABLES THROUGHOUT THIS CODE AND IN SPECIFIC PLATFORM POLICIES.

11.3. GRIEVANCE REDRESSAL MECHANISM

DRIVERS MAY APPEAL DISCIPLINARY MEASURES IMPOSED BY WORLD ECONOMIC MOBILITY LIMITED USING THE FOLLOWING MULTI-TIER INTERNAL PROCESS:

LEVEL 1 – INITIAL REVIEW: SUBMIT A WRITTEN APPEAL THROUGH THE DRIVER APPLICATION OR DESIGNATED CHANNEL WITHIN FIFTEEN (15) DAYS OF THE PENALTY NOTIFICATION. A REGIONAL OPERATIONS TEAM SHALL REVIEW THE APPEAL AND DELIVER A DECISION WITHIN SEVEN (7) WORKING DAYS.

LEVEL 2 – GRIEVANCE COMMITTEE: IN CASE OF DISSATISFACTION WITH THE INITIAL DECISION, THE DRIVER MAY ESCALATE THE APPEAL TO A GRIEVANCE COMMITTEE (COMPRISING DRIVER REPRESENTATIVES AND COMPANY REPRESENTATIVES, WHERE FEASIBLE) WITHIN SEVEN (7) DAYS OF THE LEVEL 1 DECISION. THE COMMITTEE SHALL ENDEAVOR TO DELIVER A DECISION WITHIN FIFTEEN (15) WORKING DAYS.

LEVEL 3 – INDEPENDENT ARBITRATION: FOR UNRESOLVED APPEALS CONCERNING CONTRACTUAL DISPUTES BETWEEN THE DRIVER AND WORLD ECONOMIC MOBILIT LIMITED, THE MATTER MAY BE TAKEN TO INDEPENDENT ARBITRATION AS PER THE ARBITRATION AND CONCILIATION ACT, 1996, IF MUTUALLY AGREED OR AS PER THE TERMS OF THE DRIVER AGREEMENT.

IT IS CRUCIAL TO NOTE THAT THIS INTERNAL GRIEVANCE MECHANISM IS COMPLEMENTARY TO, AND DOES NOT SUPERSEDE, A CONSUMER'S STATUTORY RIGHT TO APPROACH CONSUMER COMMISSIONS (DISTRICT, STATE, OR NATIONAL) OR SEEK MEDIATION FOR CONSUMER DISPUTES UNDER THE CONSUMER PROTECTION ACT, 2019. RIDE-HAILING PLATFORMS ARE ALSO ENCOURAGED OR DIRECTED TO BECOME CONVERGENCE PARTNERS IN THE NATIONAL CONSUMER HELPLINE TO FACILITATE BETTER CONSUMER GRIEVANCE REDRESSAL. FURTHERMORE, E-COMMERCE RULES UNDER THE CONSUMER PROTECTION ACT 2019 MANDATE THAT PLATFORMS LIKE WORLD ECONOMIC MOBILITY LIMITED ACKNOWLEDGE CONSUMER COMPLAINTS WITHIN 48 HOURS AND REDRESS THEM WITHIN ONE MONTH FROM THE DATE OF RECEIPT. WORLD ECONOMIC MOBILITY LIMITED’S INTERNAL PROCESSES AIM TO RESOLVE ISSUES EFFICIENTLY, BUT THESE STATUTORY CONSUMER RIGHTS REMAIN PARAMOUNT. A FAILURE IN EFFECTIVE INTERNAL REDRESSAL CAN LEAD TO ISSUES ESCALATING TO THESE EXTERNAL BODIES, POTENTIALLY RESULTING IN GREATER SCRUTINY AND PENALTIES FOR THE PLATFORM.

11.4. RECORD-KEEPING

ALL RECORDS PERTAINING TO DISCIPLINARY PROCEEDINGS AND GRIEVANCE REDRESSAL ACTIONS SHALL BE MAINTAINED BY WORLD ECONOMIC MOBILITY LIMITED AND SHALL BE MADE AVAILABLE FOR AUDIT UPON REQUEST BY COMPETENT AUTHORITIES.

12. OBLIGATIONS OF THE DRIVER

THE DRIVER ENGAGED WITH WORLD ECONOMIC MOBILITY LIMITED HEREBY AGREES TO:

ADHERE STRICTLY TO ALL PROVISIONS OF THIS CODE OF CONDUCT, INCLUDING BUT NOT LIMITED TO THOSE CONCERNING DRIVER VERIFICATION, VEHICLE MAINTENANCE, MANDATORY EQUIPMENT STANDARDS, PASSENGER INTERACTION AND SERVICE STANDARDS, SAFETY PROTOCOLS, FINANCIAL RESPONSIBILITIES, TECHNOLOGY USAGE, DATA PROTECTION, AND ENVIRONMENTAL COMPLIANCE.

EXPLICITLY ADHERE TO ALL APPLICABLE PROVISIONS OF THE CONSUMER PROTECTION ACT, 2019, PARTICULARLY CONCERNING THE PREVENTION OF UNFAIR TRADE PRACTICES, ENSURING HIGH STANDARDS OF SERVICE QUALITY, UPHOLDING CONSUMER SAFETY, MAINTAINING TRANSPARENCY IN ALL FINANCIAL DEALINGS WITH PASSENGERS, AND PROTECTING CONSUMER DATA.

MAINTAIN, UPDATE, AND ACCURATELY DOCUMENT ALL REQUIRED PERSONAL AND VEHICLE INFORMATION AS MANDATED BY LAW AND WORLD ECONOMIC MOBILITY LIMITED POLICY, ENSURING ALL SUCH INFORMATION PROVIDED TO THE COMPANY IS TRUE AND CURRENT.

USE WORLD ECONOMIC MOBILITY LIMITED’S PROPRIETARY DRIVER APPLICATION STRICTLY AS INSTRUCTED FOR MANAGING RIDES, CALCULATING FARES, AND COMMUNICATING WITH PASSENGERS AND THE COMPANY.

ENSURE PASSENGER DATA OBTAINED THROUGH THE PLATFORM IS PROTECTED IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000, THE CONSUMER PROTECTION ACT 2019, AND OTHER APPLICABLE STATUTES AND PLATFORM POLICIES.

CONDUCT ALL SERVICES IN A MANNER THAT UPHOLDS THE HIGHEST LEGAL, ETHICAL, AND PROFESSIONAL STANDARDS, REFLECTING POSITIVELY ON THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED.

MAKING ADHERENCE TO THE CONSUMER PROTECTION ACT 2019 AN EXPLICIT OBLIGATION OF THE DRIVER REINFORCES THAT COMPLIANCE IS A SHARED RESPONSIBILITY. DRIVER ACTIONS HAVE DIRECT LEGAL CONSEQUENCES UNDER THIS ACT, FOR WHICH WORLD ECONOMIC MOBILITY LIMITED MAY ALSO BE HELD VICARIOUSLY LIABLE. THIS EXPLICIT OBLIGATION STRENGTHENS THE LEGAL FOOTING OF THIS CODE AND ENHANCES DRIVER ACCOUNTABILITY.

13. COMPLIANCE; PENALTIES AND REMEDIES

THE DRIVER ACKNOWLEDGES THAT ANY VIOLATION OF THIS CODE OF CONDUCT MAY RESULT IN ADMINISTRATIVE SANCTIONS IMPOSED BY WORLD ECONOMIC MOBILITY LIMITED, INCLUDING BUT NOT LIMITED TO MONETARY FINES, MANDATORY RETRAINING, TEMPORARY SUSPENSION FROM THE PLATFORM, OR PERMANENT DEACTIVATION OF THEIR DRIVER ACCOUNT.

FURTHERMORE, IT MUST BE UNEQUIVOCALLY UNDERSTOOD THAT VIOLATIONS OF THIS CODE WHICH ALSO CONSTITUTE BREACHES OF INDIAN LAW, INCLUDING BUT NOT LIMITED TO THE MOTOR VEHICLES ACT, 1988, THE BHARATIYA NYAYA SANHITA, 2023, THE INFORMATION TECHNOLOGY ACT, 2000, AND CRITICALLY, THE CONSUMER PROTECTION ACT, 2019, MAY SUBJECT THE DRIVER AND/OR WORLD ECONOMIC MOBILITY LIMITED TO DISTINCT AND SEPARATE LEGAL PROCEEDINGS. THESE MAY INCLUDE PENALTIES IMPOSED BY STATUTORY AUTHORITIES SUCH AS THE CENTRAL CONSUMER PROTECTION AUTHORITY (CCONSUMER PROTECTION ACT) OR CONSUMER COMMISSIONS (DISTRICT, STATE, NATIONAL), AND/OR CLAIMS FOR DAMAGES, COMPENSATION, OR OTHER RELIEF BY AFFECTED CONSUMERS. A PENALTY IMPOSED BY WORLD ECONOMIC MOBILITY LIMITED DOES NOT PRECLUDE OR SUBSTITUTE FOR ANY LEGAL ACTION OR PENALTY THAT MAY BE INITIATED BY CONSUMERS OR REGULATORY BODIES UNDER APPLICABLE LAWS. IN CASES OF REPEATED OR EGREGIOUS BREACHES, WORLD ECONOMIC MOBILITY LIMITED RETAINS THE RIGHT TO INITIATE LEGAL PROCEEDINGS AGAINST THE DRIVER, INCLUDING CLAIMS FOR DAMAGES AS PROVIDED UNDER APPLICABLE LAW.

14. 	CONFIDENTIALITY

THE DRIVER AGREES TO MAINTAIN STRICT CONFIDENTIALITY REGARDING ALL PROPRIETARY INFORMATION OF WORLD ECONOMIC MOBILITY LIMITED, INCLUDING TECHNOLOGICAL SPECIFICATIONS, BUSINESS PROCESSES, OPERATIONAL DATA, AND SENSITIVE PASSENGER DATA TO WHICH THEY MAY GAIN ACCESS DURING THEIR ENGAGEMENT WITH THE COMPANY. THIS OBLIGATION OF CONFIDENTIALITY SHALL PERSIST EVEN AFTER THE TERMINATION OF THE DRIVER'S ENGAGEMENT WITH WORLD ECONOMIC MOBILITY LIMITED, EXCEPT WHERE DISCLOSURE IS MANDATED BY LAW OR BY A COMPETENT COURT OR AUTHORITY.

15. TERM AND TERMINATION

15.1. TERM

THIS CODE OF CONDUCT SHALL BE EFFECTIVE FROM THE DATE OF ITS NOTIFICATION TO THE DRIVER AND SHALL REMAIN IN EFFECT FOR THE DURATION OF THE DRIVER'S ENGAGEMENT WITH WORLD ECONOMIC MOBILITY LIMITED, UNLESS AMENDED OR SUPERSEDED BY A REVISED CODE ISSUED BY THE COMPANY.

15.2. TERMINATION

WORLD ECONOMIC MOBILITY LIMITED MAY SUSPEND OR TERMINATE A DRIVER'S ACCESS TO THE PLATFORM AND ENGAGEMENT WITH THE COMPANY FOR ANY MATERIAL BREACH OF THIS CODE OF CONDUCT, OR AS PER THE TERMS OUTLINED IN THE DRIVER'S SERVICE AGREEMENT WITH THE COMPANY. IN INSTANCES OF SEVERE VIOLATIONS, INCLUDING BUT NOT LIMITED TO THOSE ENDANGERING PASSENGER SAFETY, ENGAGING IN FRAUDULENT ACTIVITIES, OR COMMITTING SERIOUS LEGAL INFRACTIONS, WORLD ECONOMIC MOBILITY LIMITED RESERVES THE RIGHT TO IMMEDIATELY SUSPEND OR TERMINATE THE DRIVER'S ENGAGEMENT WITHOUT PRIOR NOTICE, WITHOUT PREJUDICE TO ANY OTHER LEGAL REMEDIES AVAILABLE TO THE COMPANY. A DRIVER MAY ALSO TERMINATE THEIR ENGAGEMENT AS PER THE TERMS OF THEIR AGREEMENT WITH WORLD ECONOMIC MOBILITY LIMITED.

16. GOVERNING LAW AND JURISDICTION

THIS CODE OF CONDUCT, AND THE AGREEMENT BETWEEN THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED OF WHICH IT FORMS AN INTEGRAL PART, ARE GOVERNED BY AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE LAWS OF INDIA. THIS INCLUDES ADHERENCE TO ALL APPLICABLE CENTRAL, STATE, AND LOCAL LAWS AND REGULATIONS, INCLUDING THE CONSUMER PROTECTION ACT, 2019, WHICH IS A NATIONAL LAW. ALL DISPUTES ARISING UNDER OR IN CONNECTION WITH THIS CODE OR THE DRIVER'S ENGAGEMENT WITH WORLD ECONOMIC MOBILITY LIMITED SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COMPETENT COURTS IN INDIA, AS SPECIFIED IN THE DRIVER'S SERVICE AGREEMENT.

17. 	SEVERABILITY AND ENTIRE AGREEMENT

SHOULD ANY PROVISION OF THIS CODE OF CONDUCT BE DEEMED INVALID, ILLEGAL, OR UNENFORCEABLE BY A COURT OF COMPETENT JURISDICTION, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT. THIS CODE, TOGETHER WITH THE DRIVER'S SERVICE AGREEMENT AND ANY OTHER POLICIES OR GUIDELINES ISSUED BY WORLD ECONOMIC MOBILITY LIMITED AND ACKNOWLEDGED BY THE DRIVER, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED REGARDING THE SUBJECT MATTER HEREIN AND SUPERSEDES ALL PRIOR DISCUSSIONS, REPRESENTATIONS, AND AGREEMENTS, WHETHER ORAL OR WRITTEN.

18. AMENDMENTS AND FORCE MAJEURE

18.1. AMENDMENTS

THIS CODE OF CONDUCT IS SUBJECT TO PERIODIC REVIEW AND MAY BE AMENDED, UPDATED, OR REPLACED BY WORLD ECONOMIC MOBILITY LIMITED AT ITS DISCRETION TO REFLECT CHANGES IN APPLICABLE LAWS, REGULATIONS, INDUSTRY BEST PRACTICES, OR COMPANY POLICY. DRIVERS SHALL BE DULY NOTIFIED OF ANY SUCH AMENDMENTS OR UPDATES, TYPICALLY VIA THE COMPANY’S DRIVER APPLICATION OR REGISTERED COMMUNICATION CHANNELS. CONTINUED USE OF THE WORLD ECONOMIC MOBILITY LIMITED PLATFORM AFTER NOTIFICATION OF AMENDMENTS SHALL CONSTITUTE ACCEPTANCE OF THE REVISED CODE.

18.2. FORCE MAJEURE

NEITHER WORLD ECONOMIC MOBILITY LIMITED NOR THE DRIVER SHALL BE LIABLE FOR DELAYS IN PERFORMANCE OR ANY FAILURE TO PERFORM THEIR RESPECTIVE OBLIGATIONS IF SUCH DELAY OR FAILURE IS DUE TO CIRCUMSTANCES BEYOND THEIR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, WAR, TERRORISM, CIVIL UNREST, STRIKES, LOCKOUTS, GOVERNMENTAL ORDERS OR RESTRICTIONS, EPIDEMICS, PANDEMICS, OR NATURAL DISASTERS. THE PARTY AFFECTED BY SUCH A FORCE MAJEURE EVENT SHALL NOTIFY THE OTHER PARTY AS SOON AS PRACTICABLE.

19. 	DISPUTE RESOLUTION AND NOTICES

19.1. DISPUTE RESOLUTION

ANY DISPUTES ARISING BETWEEN THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED UNDER THEIR CONTRACTUAL AGREEMENT (INCLUDING INTERPRETATION OR ENFORCEMENT OF THIS CODE AS IT PERTAINS TO THAT AGREEMENT) SHALL FIRST BE ATTEMPTED TO BE RESOLVED AMICABLY THROUGH NEGOTIATIONS. IF NOT RESOLVED THROUGH NEGOTIATION, SUCH DISPUTES MAY BE REFERRED TO MEDIATION OR ARBITRATION AS MUTUALLY AGREED BY THE DRIVER AND WORLD ECONOMIC MOBILITY LIMITED, OR AS PROVIDED FOR IN THE DRIVER'S SERVICE AGREEMENT, IN ACCORDANCE WITH THE ARBITRATION AND CONCILIATION ACT, 1996.

IT IS IMPORTANT TO DISTINGUISH THESE DRIVER-COMPANY CONTRACTUAL DISPUTES FROM CONSUMER DISPUTES. FOR DISPUTES INITIATED BY CONSUMERS ARISING FROM THE SERVICES PROVIDED (E.G., ISSUES RELATED TO SERVICE QUALITY, FARE, SAFETY, DRIVER CONDUCT), CONSUMERS HAVE RECOURSE TO THE DISPUTE RESOLUTION MECHANISMS ESTABLISHED UNDER THE CONSUMER PROTECTION ACT, 2019. THESE INCLUDE FILING COMPLAINTS WITH THE DISTRICT, STATE, OR NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONS, AND THE OPTION OF MEDIATION FACILITATED THROUGH THESE COMMISSIONS OR AS OTHERWISE PROVIDED UNDER THE ACT. THIS CODE DOES NOT LIMIT A CONSUMER'S STATUTORY RIGHTS TO SEEK REDRESSAL UNDER THE CONSUMER PROTECTION ACT 2019.

19.2. NOTICES

ALL NOTICES OR COMMUNICATIONS REQUIRED OR PERMITTED TO BE GIVEN UNDER THIS CODE OR THE DRIVER'S SERVICE AGREEMENT SHALL BE IN WRITING AND DELIVERED TO THE ADDRESSES (PHYSICAL OR ELECTRONIC) PROVIDED BY THE PARTIES TO EACH OTHER. SUCH DELIVERY SHALL BE DEEMED EFFECTIVE UPON RECEIPT IF DELIVERED PERSONALLY, OR UPON SENDING IF TRANSMITTED ELECTRONICALLY TO THE REGISTERED EMAIL ADDRESS OR VIA THE DRIVER APPLICATION, OR AS OTHERWISE SPECIFIED IN THE SERVICE AGREEMENT.

20. 	CONCLUSION AND COMMITMENT TO COMPLIANCE

THIS PROFESSIONAL DRIVER CODE OF CONDUCT SERVES AS A FOUNDATIONAL DOCUMENT OUTLINING THE EXPECTED STANDARDS OF BEHAVIOR, LEGAL ADHERENCE, AND ETHICAL PRACTICE FOR ALL DRIVERS ASSOCIATED WITH WORLD ECONOMIC MOBILITY LIMITED IN INDIA. THE INTEGRATION OF THE CONSUMER PROTECTION ACT, 2019, THROUGHOUT THIS CODE UNDERSCORES THE CRITICAL IMPORTANCE OF SAFEGUARDING CONSUMER RIGHTS IN EVERY ASPECT OF THE RIDE-HAILING SERVICE.

DRIVERS ARE EXPECTED TO INTERNALIZE AND CONSISTENTLY APPLY THESE PRINCIPLES, RECOGNIZING THAT THEIR ACTIONS DIRECTLY IMPACT PASSENGER SAFETY, SERVICE QUALITY, PLATFORM INTEGRITY, AND WORLD ECONOMIC MOBILITY LIMITED'S LEGAL AND REGULATORY STANDING. NON-COMPLIANCE CARRIES SIGNIFICANT CONSEQUENCES, RANGING FROM PLATFORM-IMPOSED SANCTIONS TO SEVERE LEGAL PENALTIES UNDER VARIOUS INDIAN LAWS, INCLUDING SUBSTANTIAL FINES AND POTENTIAL ACTION BY THE CENTRAL CONSUMER PROTECTION AUTHORITY AND CONSUMER COMMISSIONS.

WORLD ECONOMIC MOBILITY LIMITED IS COMMITTED TO FOSTERING A COMPLIANT, SAFE, AND RESPECTFUL ENVIRONMENT FOR BOTH PASSENGERS AND DRIVERS. THIS CODE, SUBJECT TO PERIODIC REVIEW AND UPDATES, WILL BE A KEY INSTRUMENT IN ACHIEVING THIS OBJECTIVE. ALL DRIVERS ARE URGED TO CONSIDER THIS CODE NOT MERELY AS A SET OF RULES, BUT AS A COMMITMENT TO PROFESSIONALISM AND A SHARED RESPONSIBILITY IN BUILDING A TRUSTWORTHY AND RELIABLE MOBILITY SERVICE THAT RESPECTS AND UPHOLDS THE RIGHTS OF EVERY CONSUMER.